Company: Hexaware
Website: www.hexaware.com
Company Profile:
Hexaware is a leading Software services provider that offers powerful process-driven, high quality, cost-effective solutions specializing in Application Management, EAI, e-Commerce, ERP and Embedded Systems.
Job Role: Quality Analyst
Eligibility: Any Graduate
Experience: 1 - 3 Years
Job Location: Mumbai
Job Description:
Responsible for monitoring agent (both call and transaction) - customer interactions against client specified policies and procedures.
Responsible for conducting calibration with all the stakeholders of business to ensure standards.
Report contact handling performance and statistics through monitoring and test contact evaluation.
Participate in huddle sessions, share inputs with Team members related to error trends, process updates and tech issues. Working in close tandem with Asst. Mgrs and SME's on the process for an excellent team and process performance.
Report contact handling performance and statistics through daily and weekly reports.
Responsible for conducting calibration with all the stakeholders of business to ensure standards.
Report contact handling performance and statistics through monitoring and test contact evaluation.
Participate in huddle sessions, share inputs with Team members related to error trends, process updates and tech issues. Working in close tandem with Asst. Mgrs and SME's on the process for an excellent team and process performance.
Report contact handling performance and statistics through daily and weekly reports.
Walk-In Date: 03 Aug - 14 Aug 2015
Walk-In Time: 11:00 AM - 05:00 PM
Venue Details:
Bldg. No. 3, Sector - II,
'A' Block, Millennium Business Park,
TTC Industrial Area, Mahape,
Navi Mumbai - 400 710.
'A' Block, Millennium Business Park,
TTC Industrial Area, Mahape,
Navi Mumbai - 400 710.
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